Refund Policy
Effective Date: 19 January 2026
This Refund Policy governs the circumstances under which Lexis Bridge Atlantic (“LBA”) may issue refunds for its specialised legal research, forensic procedural, and litigation-support services. Due to the intellectual and analytical nature of LBA’s work product, refunds are governed strictly by the terms set out below.
This Refund Policy forms part of, and is incorporated by reference into, LBA’s Terms and Conditions.
1. Non-Refundable Items
The following fees and payments are strictly non-refundable under all circumstances:
(a) Initial Procedural Triage Fee ($150)
All engagements commence with a mandatory Procedural Triage. This fee is earned upon payment and is non-refundable. Where a full-service engagement is commissioned within thirty (30) days of delivery of the Triage results, the fee will be credited against the subsequent invoice.
(b) Engagement Retainers and Initial Payments
Any retainer or initial payment required to commence services is non-refundable. Such payments compensate for immediate opportunity cost, administrative onboarding, and preliminary analytical review undertaken by LBA.
(c) Delivered Work Product
Once a defined deliverable (including, but not limited to, research memoranda, procedural audits, strategy briefs, or drafting frameworks prepared for review and filing by licensed counsel or the self-representing client) has been completed and delivered, the associated fee is deemed earned in full.
(d) Dissatisfaction with Outcome
LBA does not guarantee litigation outcomes. Refunds will not be issued based on adverse judicial decisions, prosecutorial responses, or the manner in which the Client or Self-Representing Client implements or files the work product.
(e) Third-Party Costs
Any third-party costs incurred on the Client’s behalf (including database access fees, courier services, or expert costs) are non-refundable once paid.
2. Grounds for Refund
Refunds will be considered only in the following limited circumstances:
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Failure to Deliver: Where LBA has accepted payment for a specific deliverable and, due solely to LBA’s failure or cessation of service, the deliverable is neither commenced nor completed.
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Overpayment: Where an administrative error results in payment exceeding the agreed fee set out in the applicable Statement of Work (SOW).
3. Refund Calculation
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Work Not Commenced: If LBA terminates an engagement before work on a paid deliverable has commenced, the fee paid for that specific deliverable may be refunded in full.
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Work Partially Completed: If LBA terminates an engagement after work has commenced, any refund will be calculated by deducting the value of work completed (as reasonably and in good faith determined by LBA’s internal project records) from the fee paid.
4. Refund Request Process
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Submission: Refund requests must be submitted in writing to the Director within fourteen (14) calendar days of the event giving rise to the request.
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Decision: LBA will issue a written decision within thirty (30) calendar days.
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Dispute Resolution: Any dispute regarding refunds is subject to mandatory good-faith mediation in London, United Kingdom, in accordance with LBA’s Terms and Conditions.